News and Offers

Terms & Conditions for Gift Card/Vouchers

 

Purchase

Advance purchase is required with all Castle Murray Gift Vouchers/Cards. Minimum spend is  €50 euro, Gift Cards are available in multiples of €25 euro.

 

Validity

Gift Cards/Vouchers are valid for 12 months from date of purchase.  Cards/Vouchers that have expired cannot be accepted.

 

Delivery of Gift Card/Voucher

All Gift Cards /Vouchers are sent with An Post and will be despatched within 24 hours of ordering.  Make sure your recipient has received your gift voucher as it is their responsibility to keep the Gift Card/Voucher safe.  We use reliable postal services however we shall be under no liability for any delay or failure to deliver within the estimated time scales.

 

Lost, Stolen or Damaged Gift Cards

Gift Cards/Voucher are the responsibility of the customer.  We cannot take responsibility for gift cards/Vouchers which are lost, stolen, damaged or used by someone other than your recipient after delivery. Remember – “Treat your Gift Card/Voucher like you would treat Cash”

 

Redeeming your Gift Card/Vouchers

In order to redeem your voucher you must have your card/voucher on your person. Any remaining balance can be used for future purchases which are within the original expiry date, and an used value after this time will be lost. Vouchers are not cheque guarantee, credit, debit, or charge cards and cannot be used alone to secure and confirm bedroom bookings.

Refunds

Gift Cards are non refundable and cannot be exchanged for cash.  Any remaining balance can be used for future purchases which are within the expiry date.

Castle Murray reserves the right to amend these terms and conditions